What Is a Valid Casino Complaint?īefore we look at the steps you should take to make a casino complaint, let’s run through the types of disputes that come up regularly, and the potential outcomes. Here we take you through the online gambling complaints procedures that are available to players in the UK. However, if an agreement cannot be reached, there are several further routes that you can go down to push your case, and a number of organisations you can turn to. The good news is that the UK gambling industry is regulated, and under the terms of a UK license all operators must take all reasonable steps to resolve the issue in-house. It is not uncommon to enter into a dispute, and it is important to follow the correct procedures to give yourself the best chance of a satisfactory resolution. If you feel that you have not been given a fair level of service by your online slot site then you can make a gambling complaint.
